DoorDash = Rip Off

The short version for those members of the short-attention-span theatre is that in my opinion they are thieves, and are not recommended. Do not use or trust them for anything. For those who want the full version, here is why I think they are thieves.

Back in December, on the 26th to be precise, I was under the weather and not wanting to go out of the house. This also meant I did not feel like walking to the Steer-Inn (historic diner, Flavortown approved) for a Fiesta omelette. So, being now officially disabled and sick, I decided to give DoorDash a try with the order. I had used them for a small order before, and that had gone okay. So, why not give them a try?

This is what my order looked like when it arrived. Does this look anything like a Fiesta omelette?

Does this? So, first thing I did was to reach out via the web page, but this leads only to an option to request a refund.

So, I use the chat feature to reach out to the delivery driver, Jonte. No go. Tried again. No response.

So, reached out every way I could find. Turns out, the contact info they have with PayPal does not appear to be current, and when I talked with PayPal they provided me a means to actually reach a person. Did so, three times I do believe, and each time they would launch an appeal which was denied. According to them, I got food so I should suck it up and deal with it; that because I got food and had only used them a couple of times meant I should just deal with it and any disappointment was entirely on me. In movie terms: “You f’d up! You trusted us!”

Talking with PayPal, no chance of any help through them because it was a delivery and they don’t get involved. I really need to talk to Visa and see what if anything they can do.

I also want to note that at no point in the process was I asked to provide proof of the wrong order being delivered. In fact, in the initial contact means provided there was no way to do so. When I was denied for the about the fourth time and someone said it was because I had provided no proof (that I repeat I was NEVER asked for) that I finally got an e-mail to send them the photos. I did so. Didn’t matter, no refund.

So, I’m done with them and I am going to do everything I can to warn people about them and their oh-so-interesting business practices. If anyone has any data on how often this is done to the elderly and disabled, I think that could be fascinating to share with a couple of different State AGs who have a habit of suing companies (and even administrations) for interesting practices and such.

Meantime, I do not recommend them and in fact urge you not to give them any business. Save yourself the money, time, and hassle as after about three days they will stop responding even if they have said they will do so. They lie. They also have competition, and if anyone has info on a good delivery service let me know. Meantime, save yourself a rip-off and avoid DoorDash.

Oh, and if they don’t like my opinion that they are thieves (didn’t get the food I ordered or my money back, that’s theft in my book and happy to discuss it in court if they like), they can suck it up and deal with the understandable disappointment (think that was the wording given me by one person on their staff) because it is fully on them.

2 thoughts on “DoorDash = Rip Off”

  1. People working Door Dash are in rough shape, really hustling (e.g. multitasking), or just plain stupid. When you scrape the bottom of the barrel, you don’t get good workers. The best bet is vote w/ your wallet. Don’t use ’em. Ever.

  2. Last time I used door dash, they delivered to the wrong address. I reached out to the driver, and he said he delivered it, look at the picture.

    So I took a picture of my front patio and sent it to him and DoorDash and said, the picture the driver left is not my house. Here is a picture of my font patio. Completely different than the drivers picture.

    They denied my request for a refund. I got in touch with my credit card company and they ended up denying the charge. So at least I didn’t end up paying for it.

    Tony

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