Since I complained about the situation here before, wanted to follow-up on the rescheduled testing. As I complained before, when I got down to the Balance/Whisper Hearing Center for the testing, the tester had to leave (sick) and no one else had bothered to show up for work on the Balance side. The people on the Whisper side had no way to assist me as they are separate though in the same office.
I was not impressed at all. What business, especially a medical business, does not have anyone (much less a manager) on call for emergencies? Sort of think not having your people show up and the one who does got sick qualifies for a call and getting someone in to cover things.
The next week, when someone was there and did call me back, the person sounded young and was VERY snippy and full of attitude. I just wanted the testing done as we need the data to figure out what is going on and what to do about it. So, this last Tuesday was the earliest they could get me in and it was made clear to me by Miss Snippy that I should be grateful they could get me in with only a week-plus delay. I resisted suggesting that a business that screwed up should do whatever it takes to fix a problem of their creation and not focus on what is convenient for them.
I really wasn’t sure what to expect when I got back down to the center. To my surprise and delight, an older lady was running the Balance side. Charming, friendly, professional. Found out that she had only been there three days, though she had twenty or so years experience in medical office operations. Seems there had been some changes and I applaud what I saw.
The testing was interesting and I am looking forward to learning what was found. No, the person doing the testing was good, professional, and did not share any results with me. The chair was interesting, and the strangest part was when they ran warm/hot water into each ear as part of the testing. I will say this: some of the things done did indeed make the room swirl, and I had lesser reactions a good bit.
For about five minutes after the testing, I probably looked like I was drunk as I walked. Fast head movements were interesting for a good while after. Nothing too bad, but it did make for an occasionally interesting afternoon.
Since I had complained before, I did want to follow up. Looks like some positive changes for the Balance side of the Balance/Whisper Hearing Center in Greenwood, IN. Testing was professional, polite, and while pleasure is not the word I would use, it was as good as such things can be. Now to hear what the ENT has to say. Onwards.
Getting hit by lightning is not fun! If you would like to help me in my recovery efforts, which include moving once we have medical issues cleared up, feel free to hit the fundraiser at A New Life on GiveSendGo, use the options in the Tip Jar in the upper right, or drop me a line to discuss other methods. There is also the Amazon Wish List in the Bard’s Jar. It is thanks to your gifts and prayers that I am still going. Thank you.